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FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

What is your price?

Our prices may change based on supply and other market factors. After your company contacts us for more information, we will send you an updated price list.

Do you have a minimum order quantity?

Yes, we require an ongoing minimum order quantity for all international orders. If you would like to resell but in a much smaller quantity, please contact us for more information.

Can you provide relevant documents?

Yes, we can provide most documents including Certificate of Analysis/Conformity; Insurance; Country of Origin and other required export documents.

What is the average delivery time?

For samples, the delivery time is about 7 days. For mass production, the delivery time is 20-30 days after receiving the deposit. Delivery time is effective when (1) we receive your deposit, and (2) we receive your final approval of your product. If our delivery time does not match your deadline, please double check your requirements at the time of sale. In any case, we will do our best to meet your needs. In most cases we can do this.

What is product warranty?

We guarantee our materials and workmanship. Our commitment is to make you satisfied with our products. Warranty or not, our company's culture is to resolve all customer issues to everyone's satisfaction.

Can you guarantee safe and reliable product delivery?

Yes, we always use high quality export packaging. Specialty packaging and non-standard packaging requirements may incur additional charges. Please contact us for more information.